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Frequently Asked Questions - Inspice Lost and Found

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Inspice SmartProtec

Inspice Trace and Recovery

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Can you help me find my lost or stolen item?

Yes, certainly. That's why we are here. We will be glad to assist you. Please report your lost item. Click here to report. It is free.

3 easy steps for recovery:

  • Step 1: Report Lost. You can report a lost item in a minute. You can remain anonymous to protect your identity and privacy. If stolen, reporting lost will help stop thieves from selling your item.
  • Step 2: We Do Our Work. We share lost item information with a large number of people who may know the whereabouts of your item. To help find your lost item, we offer finders a reward.
  • Step 3: Recover Your Item. Either the finder or we will contact you when your lost item is located.

See also: How do I report a lost item?, How does it work?, How good is Inspice lost and found service?

How does it work?

When you report a lost item, we share lost item information with a large number of people who may know the whereabouts of your item. We also provide the finder a reward for a thank you.

Either the finder or we will contact you when your lost item is located. In addition, you are welcome to search any found items on our web site..

When you report a found item, we make every effort to locate the owner with similar procedures mentioned above. Either the owner or we will contact you. Besides, you can run search to locate the owner on our web site. For a thank you, we will send you a reward when the item is returned to the owner.

Our lost and found service is free.

See also: How do I report a lost item?, How do I report a found item?

Is Inspice affiliated with airlines or airports?

Inspice is not affiliated with any airlines, airports, law enforcement or government. To learn more Inspice, click here.

Why don't I get an email from Inspice?

Inspice web site immediately sends out a confirmation email to the address you provided when you requested certain tasks (without being logged on) such as report lost/found, password change, and other Inspice service activation. Usually users receive the email in seconds. However, many confirmation emails are never delivered or bounced back to us.

The most common reason why emails are not delivered is refused email acceptance by your email account. Another common reason is incorrectly entered email address.

Please check and make sure:

  • Enter a correct email address.
  • Check spam folder.
  • Your email account has enough storage space.

If you still do not receive Inspice email, your email account is rejecting Inspice emails. You should use an email address that accepts emails from Inspice. If you do not receive an email from Inspice, please provide us gmail or yahoo email address or other email address that always accepts email from Inspice.

If your email service provider does no accept Inspice emails, please tell them to do not reject Inspice emails.

If you do not confirm your request, your request will be cancelled. Please contact us if you need our assistance.

If you are an EarthLink user, here is more info.

How do I confirm my report?

Please check your email from us. The subject of email will appear as 'Report Lost Item'. You will see a hypertext link in the email with an instruction. Click on the link to confirm your report.

If you can not click on the link, copy and paste the link into the address box of your web browser and hit 'Enter' key.

This step confirms your request to report lost (or found). Your report will automatically be cancelled without the confirmation.

The email from us should arrive in a minute to you. However, if you don't receive the email, please see Why don't I get my confirmation email.

How do I delete my report?

1. Visit http://www.inspice.com/item####.

IMPORTANT: Replace ### with your actual item number.

2. Click 'Delete' link, which is located at the bottom.

3. Enter your email (User ID)

4. Check your email from Inspice.

5. Click the link in the email.

How do I update my report?

1. Visit http://www.inspice.com/item#### IMPORTANT: Replace ### with your actual item number.

2. Click 'Update' link, which is located at the bottom.

3. Click on 'Log in now' link. (You don't have to do this if you already logged in)

4. Enter your email (User ID) and password, which you received via email when you reported the item.

5. Edit the information as you wish.

6. Click 'Update' button.

Your report (item information) will immediately be updated.

How do I change wrong city name while reporting lost in an airline page? 

The city name in an airline page indicates the main office location of the airline. Thus you can not change the city name in airline. (This also applies to other transit service providers such as Amtrak.) You can still mention actual city name in the comment section while reporting lost.

Do you offer a reward for return of my lost or stolen item?

Yes we do. We provide a reward to the finder on return.

As an option, you can also offer a suitable reward, which can be an additional incentive for the finder.

See also What kind of rewards are offered to finders?

How can I help?

You can easily help find lost items by sharing lost item information with your friends and associates, especially those who may know the whereabouts of missing items. You can instantly email a lost item information to them. Here is how. 1) go to an item information page, which looks like this. 2) click on 'Email This Page' link at the bottom of the page. 3) enter your friend or colleague's email and an optional message. 4) press 'send' button. Alternatively you can email from your web browser by selecting File/Send menu.

If you have a web site, you can do something more. Click here for more information.

Can I report a lost or found item by email or phone?

Sorry, we no longer accept lost/found reports over the phone or emails. However you can do so on our web site. It is the easiest and quickest way.

How do I go to a lost and found of a specific city or business?

Enter a city or business and state in Lost and Found In Your Area section e.g. "Chicago", "Seattle Airport", "Portland,OR", "Portland,ME". (enter without quotation marks.)

Alternatively, you can browse the lost and found directory.

There is yet another way. You can directly enter a web address of the lost and found in your browser. Each lost and found has its own address (URL), for example. www.inspice.com/san_francisco is the address for San Francisco lost and found page. So you can directly enter the address in your browser. Likewise, if you want to go to the Walt Disney World lost and found page, simply enter the address www.inspice.com/walt_disney_world in your browser. Here are some more examples:

Address

Local Page Name



www.inspice.com/San_Francisco San Francisco Lost and Found
www.inspice.com/Chicago The Chicago Lost and Found
www.inspice.com/MTA,NY New York Metropolitan Transportation Authority
www.inspice.com/MTA,CA Los Angeles County Metropolitan Transportation Authority (MTA)
www.inspice.com/Walt_Disney_World Walt Disney World Lost and Found

Each local lost and found page is dedicated to a specific city or business. For example, New York Lost and Found is dedicated to the city of New York. So, an item that is lost or found in the city is best placed on the page of New York Lost and Found.

For your convenience, you can bookmark any lost and found page on our web site.

Note: Inspice is not affiliated with any city, airport authority or other business.

How do I close my account?

Delete all your reports and then do not log in or use your account if you want to close it. Inspice system automatically disposes of any empty and inactive Inspice accounts for a long period of time.

Note that once your account is disposed of, it won’t be recoverable.

Is this service free?

Yes, it is free.

How do I release an item?

There are two ways of releasing the item in your custody.

If you're not logged in, use the following instructions:

  1. Click on release link at the bottom of an item information page.
  2. Enter your email or user Id.
  3. Enter recipient email and claim number, which you need to get from the claimant in exchange of the item.
  4. Check your email inbox and click on the confirmation link in the email.

If you're logged in, use the following instructions:

  1. Click on release link at the bottom of an item information page.
  2. Enter recipient email and claim number, which you need to get from the claimant in exchange of the item.

How do I claim ownership?

  1. Click on claim link at the bottom of an item information page.
  2. Enter your email along with a desired pickup date and any comments to be forwarded to the contact person of the item.
  3. Click on 'ok'.
  4. Check your email and click on the confirmation link in the email.

You will receive a claim number in a matter of minutes.

If you are logged in, use the following steps.

  1. Click on claim link at the bottom of an item information page.
  2. Enter your email along with a desired pickup date and any comments to be forwarded to the contact person of the item.
  3. Click on 'ok'.

You will receive a claim number to your email.

Note that upon your claim on an item, your email (User Id), your preferred pickup date, and comments will be forwarded to the contact person for the item.

How do I log in?

1) Go to Log In Page (or click on My Inspice link from the home page).  2) Enter user ID (your email address) and password.

As long as you stay logged in, your user Id (email) will be visible to you on the top right hand side. However, other users won't be able to see your user Id.

Note that we send you a password via email when you report a lost or found item first time.

Should I log out after use?

If you are logged in, you may want to log out after use, especially if you're sharing the computer with others. This practice would reduce the chances of misusing your account by others. 

How do I choose a password?

The length of password must be at least 4 characters without space and starting with an alphabet.  For example, following are acceptable passwords: bear10, blkocn.

User ID (user name) must be your email address, e.g. me@inspice.com.

Tips: You may keep your password in a safe place. If some body knows or guesses your password, he may misuse your account under your name. You may use a difficult-to-guessable password and periodically change the password to increase security of your account.

How do I sign up?

Sign up is not needed. When you report a lost or found item, our web site will automatically send you Inspice user ID and password.

How good is Inspice lost and found service?

Some lost items have been located within hours of posting the lost items on our web site. But most lost items take much longer time to be located. It could be days or even years. In fact, there is no guarantee that your lost item will ever be located and recovered. There are many happy endings among our users but we are still working on many other cases that are years old and unsuccessful.

Our service is mostly limited to sharing information with finders and law enforcement. Please do whatever possible or necessary to increase chances of finding your item instead of entirely relying on our service.

How is my private information protected?

We your identity and privacy:

  • Allowing potential finders to contact you immediately from your lost report without disclosing your email address to them.
  • Concealing all your personal information including your email.
  • Never asking you any personal information. In fact, you are not required to provide us any personally identifying information such as your name or phone number.
  • Never sell or share your email or any personally identifying information with others.

Inspice has a privacy policy that is strictly adhered to. For more information on privacy, please refer to our privacy policy.

Caution: please do not reveal personally identifying information in your report.

What if I have a question that is not answered here?

Please contact us support@inspice.com.

Miscellaneous

Inspice Power Search Tips

Search lost or found items in Portland.

Search lost or found items in Portland Oregon.

Search lost or found dogs in Chicago.

Search stolen items.

Search lost or found dogs in Chicago.

Search lost or found ring.

Search With '=' Sign

'=' sign denotes exact match.

Search lost or found handbag. But not include bag and bags.

Search lost or found cat. But not include words containing c a t spelling such as cats and identification.

Note Use of the equal sign would slow your search result.

Tips on reporting lost

Provide concise description including identifiable features if possible such as serial number, tag ID, inscription. One key piece of information that only someone in possession of your item could know must be withheld from the description. You're encouraged to express or emphasize the importance of the lost item, please do so only in the comment (not in the item description) e,g. great sentimental value, brokenhearted, family heritage, irreplaceable.

Please avoid:

  • Using capitalize all letter, e.g. DOG
  • Using of abbreviations.

In addition, you may also avoid disclosing unnecessary personal information to the public for your privacy and safety. Do mention in the comment if it is a stolen item.

Tips on reporting found

Provide concise description.

Please avoid:

  • Using capitalize all letter, e.g. DOG
  • Using of abbreviations.

In addition, you may also avoid disclosing unnecessary personal information to the public for your privacy and safety.

How do I report a lost item?

  1. Click on Report Lost link.
  2. Enter information about your item.
  3. Press 'report' button.
  4. Check your email inbox and click on the confirmation link in the email.

If you're logged in, your report will be accepted immediately without any confirmation.

See also: Tips on reporting lost, Warning: Your lost report not only attract finders but also con artists and spammers.

How do I report a found item?

  1. Click on Report Found link.
  2. Enter information about your item.
  3. Press 'report' button.
  4. Check your email inbox and click on the confirmation link in the email.

If you're logged in, your report will be accepted immediately without any confirmation.

See also: Tips on reporting found

How to update my report?

1. Visit http://www.inspice.com/item#### IMPORTANT: Replace ### with your actual item number.

2. Click 'Update' link, which is located at the bottom.

3. Click on 'Log in now' link. (You don't have to do this if you already logged in)

4. Enter your email (User ID) and password, which you received via email when you reported the item.

5. Edit the information as you wish.

6. Click 'Update' button.

Your report (item information) will immediately be updated.

How do I correct my report?

If you just reported but wish to correct something in your report, then you can do so by pressing the 'Back' button in your browser. 

See also How to update my report?

Does Inspice keep custody of actual lost or found items?

No. In addition, we never accept any lost or found items from anyone.

Safety Tips for Owners

You may consider monetary incentives on your lost item if it is worthwhile for you. However, some precautions to take.

If you receive a contact from someone who expresses to return your lost item, please take some basic precautions: If you have offered a reward, do not give it to the returning party until you receive your lost item. Have them produce your item for inspection or have them give a detailed description. Do not meet anyone in an area where you feel unsafe. If it is possible, get a contact phone number to where you can call back to confirm their identity.

Unfortunately there are people who exploit any situation for their own profit. This includes taking advantage of desperate owners of lost pets or goods. In a true story, a con-artist called an owner of a missing pet after seeing an advertising, and falsely claimed to have found it while passing through the area. The con-artist asked money for transporting the pet and vet bills.

Please be aware of scams and do not become a scam victim after losing a pet or your property. We strongly advice the owners that withhold at least one key piece of information about your item in lost report. It must be something that only someone in possession of your item could know.

Safety Tips for finders

If you feel uncomfortable with maintaining custody of a found item, you may take the item to your local law enforcement department or agency and let them know that Inspice can help them to find the owner.

Making monetary or material demands from the owner before returning an item is prohibited on our site and may be illegal in the state or country where you reside.

You may just have found an item that is being rewarded, but we do not guarantee the validity of any rewards offered by the users.

Protect your items

We also provide an effective prevention and recovery service on various items such electronics and keys. It is free of charge.  For more info, visit SmartProtec page.


Warning: Your lost report not only attract finders but also con artists and spammers.

When you report your lost item, your lost report (except your email address) is automatically posted on our web site to make it easier for potential finders to contact you. Your lost report may attract many finders who are very willing to return found items to owners. At the same time, your lost report may also attract con artists and spammers unfortunately. As a result you may receive some unwanted emails. In that case, you may consider followings:

  1. Report us abuse or unwanted emails- we may be able to stop it.
  2. Use your spam filter to block unwanted emails.
  3. Delete your lost report.

Although you receive unwanted emails, your email address is still remained confidential. Inspice web site anonymous messaging system allows potential finders (and others) to contact you from your lost report without knowing your email address. In other words, the message senders do not know your email address. Spammers can not extract your email address for their mailing list.

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