Inspice Trace Support

You can configure your email program to automatically move tracing results from the inbox to a designated folder for you. In this way, you do not see the tracing results in your inbox unless you open the designated folder. For example, you can do so by selecting Tools/Rules Wizard in Microsoft Outlook. In Microsoft Outlook Express, select Tools/Message Rules. In mail.yahoo.com, select Options/Filters after login. This kind of inbox assistant feature is also widely available in other email programs and web-based email services.

You can also receive tracing results in a different email address. You may configure your email program to automatically forward tracing results to your other email addresses.

Alternatively, you can change your Inspice user ID (email). Then the tracing results will be sent to a new email, which is your new Inspice user ID. A proper step is: 1) Change Inspice user ID to a new email address. 2) Run Setup and click on Refresh.

How do I report lost or stolen computer?

1) Go to My Properties. 2) Click on a property number (then you will be directed to Edit Property Information page). 3) Change the property status as 'lost' or 'stolen' instead of 'in possession'. 4) Press Update button.

This initiates the full benefits and features of recovery service SmartProtec. It is very important for you to do so immediately in case your item is lost or stolen. Delayed report could reduce the chances of getting your item get recovered.

Please also report the theft or loss to the police and/or appropriate authority in your area.

Note that if you setup to receive tracing result emails to your laptop that is stolen or lost, you must change your email account password immediately. It will make sure that you do not lose any of your emails, especially tracing results. The report won't affect Inspice Trace program, which does not require lost or stolen report.

How to install?

You can find an installation instruction in the setup program. Run the setup program. Click on Help.

How do I uninstall?

If you have version 3.2 or later, run Setup program in your computer and click on Uninstall.

If you have version 3.1 or previous, use the following instruction to uninstall Inspice Trace program:

1) Go to My Properties. 2) Click on a property number (then you will be directed to Edit Property Information page). 3) Press Uninstall button. (This button will not be shown if your property is either lost or stolen.) 4) Run Setup in your computer.

This step makes sure that only you can uninstall the Inspice Trace program from your computer. After uninstallation, Inspice Trace won't be able to trace your stolen or lost computer.

Note: Make sure your computer is connected to the Internet. If you're using a dialup Internet connection for the computer, establish Internet connection as soon as your computer gets restarted and wait for 30 seconds at least.

What if I have other questions that are not answered here?

Please contact Inspice Support via support@inspice.com. Here is a checklist before contacting Inspice:

1) Your email account is in a good working condition. - you may never see a reply from Inspice support due to email problems, for example, email blocking by your service provider or your email account over quota.

2) Your return email address is correct. - without a correct email address, we can not reply you.

3) What is a precise problem or error message. -help us understand your problem, so that we can help you quickly.

If you do not hear from us within 1 or 2 business days. It means that there is one or more mentioned problems with your email. Hence, please contact us with your different email address, through which you can actually receive an email from us.

Enterprise Edition

What data will be it destroyed?

All files and sub folders under My Documents and Settings folder will be destroyed by using a secure technology, which complies the US Department of Defense clearing and sanitizing standard DOD 5220.22-M. The folder contains all user data, which is not limited to user's data files but also cookies, Internet history, logon information, cache, emails and other user data. Once data is destroyed, it is not recoverable. But operating system, system files and programs and will not be destroyed. Tracking won't be affected by the data erase.

For a USB flash drive, the entire files in the removable drive will be destroyed.

Troubleshooting

How long does it take for trace information to show?

It usually takes up to 48 hours. However it may even take longer. In fact, it is difficult to predict it in terms of time frame.

Glossary

IP Address: a unique numeric address of a device attached to the Internet. An IP address is also called external IP address (or public IP address), which is routable. But some addresses are reserved for internal use only in local area networks. For example, from 192.168.0.0 to 192.168.255.255 are reserved for internal use only (in IP version 4). These addresses are called internal IP addresses (or private IP addresses), which are non-routable. Usually, an IP address means an external IP address unless specifically mentioned. IP address along with tracing time can be translated to a street address to locate your missing computer.

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