Provide lost and found service on the web
BenefitsReduce your workload and increase productivityInspice automates routinely occurring traditional tasks in lost and found customer service and management such as answering inquires from your customers, accepting lost reports, and managing the inventory. So you're freed from engaging in the repetitive and time-consuming traditional tasks. As a result, reduced workload and increased productivity. Increase customer satisfactionNo busy signal, no waiting, and no frustrated customers. Your customers are instantly served 24 hours a day 7 days a week on our website. Not to mention, your customers no longer need to leave a message and wait for you to return their call or visit your office to fill out a lost item report form. Reduce operational costInspice provides comprehensive lost and found customer service and management solutions free. The solution does not only include the automated service that substitutes the repetitive traditional tasks, but also includes most IT (information technology) equipment needs in the service and management. So you don't have to purchase any new software or hardware. Also no need to own or build and support an IT infrastructure for lost and found service and management. Not to mention, no need to perform the traditional routine tasks. Manage effectivelyYou have complete control over your inventory and have access to the customer's lost item reports at your finger tips at any time from any location. This will eliminate need of paper work or ledger to maintain because our web site provides you excellent archives, to which you have secure access. The Inspice lost and found management system helps you to keep inventory of the unclaimed items down to a minimum by increasing the chances of promptly returning the items to the owners. Also easy disposal options (e.g. liquidation or donation, etc) for unclaimed items after a certain period of time helps to even further reduce the inventory . Inspice accounts are accessible through the Internet, multiple users can have simultaneous access to the same database at different locations. For example, a customer service manager can simultaneously share access to the database with his/her staffs from any location. Access the latest technologyWithout owning and maintaining your own system, you can simply get connected with Inspice website to have access to the latest technology of the Internet and computers. Inspice deploys advanced technology like .NET, Windows 2000 server, SQL server, XML, VoiceXML, DHTML, ASP, IIS, Compaq Servers, firewall, etc. Features
Lost and Found Customer Service
Top QuestionsWhy use inspice website for managing lost and found? The web is uniquely suited for lost and found management in many ways because it 1) Reduces your workload and increases productivity by automating routinely occurring tasks- Inspice website automatically and instantly answers to your customer inquires and accepts lost reports over the web. 2) Reduce operational cost while improving the manageability and customer satisfaction because inspice provides most IT equipment needs and the automated service that substitutes the routinely occurring traditional tasks in lost and found customer service and management. So no need to own or build supporting IT infrastructure, also no need to perform repetitive and time-consuming traditional tasks for the service and management. It also simultaneously offers the entire customer service staffs access to important lost and found database from any PC, anytime. Inspice website does not require IT support, server storage, or a network, which means it can be implemented quickly, easily, and inexpensively. Inspice website is always on, providing businesses with some of the most up-to-date information available. The XML centricity of Inspice website allows easy and seamless integration with the other system and allows to import the existing database to inspice website. Why use inspice website for lost and found customer service?Inspice website automatically interacts with your customers to answer to their inquires and accept their lost reports. So your customers can instantly inquire about lost items and also report lost over the Internet. Your customers have access to the automated lost and found service anytime, anywhere. The web enables valuable automated lost and found service that is unavailable in traditional offline solution, e.g. lost and found management software. These features help companies deliver the high level of customer service now expected on the Internet. It also let customer service agents instantly to look up lost and found database at their finger tips while supporting walk-in customers. What is the lost and found management automation?Automates most tasks in lost and found management such as reporting on the inventory and the service operation to monitor customer satisfaction and performance of the operation, e.g. disposable inventory items, returning rate, average returning time, etc. What is the lost and found customer service automation?Automates routinely occurring tasks in lost and found service such as answering inquiries, receiving lost item reports, accepting claims, and sending a message to a customer when a match is found. Why automate lost and found management?
Why automate lost and found customer service?
What businesses should use Inspice website?Inspice website is a powerful business tool for any organizations that need to manage lost and found and respond to mass number of customers while wish to reduce the operational cost so that they can deliver excellent customer service and increase sales as well as profit. Inspice website may be used by lost and found department, customer service department or security department of mass transit, airports, hotels, stadiums, law enforcement, malls, schools, parks, etc. Can I replace my lost and found management software with Inspice website?Yes. Inspice website does not only come with such management capability but also numerous other features and benefits. You can also transfer all the existing data to Inspice website. Lost and found management s/w VS Inspice
How does Inspice help businesses improve customer service?
What does Inspice website do for my business?Inspice website is designed to increase your lost and found manageability, its productivity, customer satisfaction while reducing the operational cost and workload. It helps you to manage lost and found effectively from any location, any time and automatically interacts with your customers to provide lost and found service over the Internet. Inspice website not only automated the traditional customer service tasks but also automatically manages many managerial tasks for you. So you can stay focused on other important issues than time consuming and repetitively occurring tasks in lost and found management and customer service while the web site is working for you. How much does inspice help to save?If your business currently handles 500,000 calls (both inbound and outbound) annual regarding lost and found, you could save about $3 million per year. If your business only handles 1,000 calls annual regarding lost and found, your annual saving is about $6,000. Please note that these figures do not include savings on the TCO (total cost of ownership) on your IT equipment. This means that there are even further savings. The TCO (total cost of ownership) of your lost and found management solution may vary between $5,000 and $20,000, unless you are using paper ledger. So you can further save somewhat up to $20,000. Also note that the calls include receiving lost report from customers, answering lost or found inquiries, and calling back customer to inform a found note. The cost of handling each call by a customer service agent is estimated about $6. ( However, ComputerWorld Vol. 35 of 2001 estimates $12.) The saving is possible because inspice website automatically handles the customer service tasks. Also there is no software or hardware to buy, install, maintain or upgrade since inspice is an online service. This eliminates or dramatically lowers the TCO. The TCO reflects the total expense involved in purchasing, deploying, and maintaining an enterprise solution. How do customers retrieve items?Here is a likely scenario how a customer retrieves an item from your lost and found office.
Getting StartedThere is no risk, no hassle, no hardware, no software, no commitment, no fee needed. Feel free to take the following steps. Benefits start immediately.
Sign Up Your business lost and found page will be created and business account will be set up upon your sign up. This service is free however there is one time non-refundable setup fee $79. Click here to sign up. (Sorry we're no longer accepting sign up until further notice.) Log In Click here to log in. Add found items. Under My Inventory Section, click on Add found item link. So now you can start managing the inventory. This will also allow your customers to search for their lost items without calling or visiting your office. If you want the inventory list private, please let us know. We can make your inventory list confidential so that no one can see it but you. Let your customers know your business lost and found page. Routinely occurring tasks in lost and found customer service is now automated and available on your business lost and found page. So your customers now can get comprehensive and instant lost and found service from the page without having to call you or visiting your office. Inspice website automatically interacts with your customers to answer their inquires, accept their lost reports, and more. The address (URL) of the page would be something like www.inspice.com/yours. For more information, see what is the address for my business lost and found page? Your custom page Optionally, you can create a custom about page for your business lost and found. If you transmit the file, it will be placed on our server to show as an about page, which may include your policy and lost and found office location, etc. The page can include graphics and multimedia. If you don't have a policy for your lost and found service, click here for an example. Be sure to tell us any questions, concerns or feedback. We strive to listen and respond to our users. We take pride in delivering innovative and valuable services to you.
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