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| Help for Inspice Lost and Found Manager | ||
| Overview | What is Inspice Lost and Found Manager? Inspice Lost and Found Manager is a a web based application that manages lost and found items and provides automated customer service over the Internet. See also: Inspice Lost and Found Manager overview. How do I go to an item information page? Click on List by date link and click on an item name that you wish to see detail. If you know the item number, enter www.inspice.com/item####. IMPORTANT: Replace ### sign with the actual item number. Click on Add found item link in Inspice Lost and Found Manager. Enter item description and press 'Report' button. Go to an item information page of an item you wish to update. See how to go to item information page.
Go to an item information page of an item you wish to delete, and click on delete link at the bottom of an item information page. How do I see disposable items? Under My Inventory section, click on List for disposal link. How do I know if my customers report a lost item? You will be able to see all lost items reported by your customers under Lost Report section. How do I know when my customer claims? If your customer place a claim on the item. You will be informed with the following information: 1) claimant, 2) claimed item, 3) additional description of distinctive features of the item by the claimant, 4) pickup preferred date. The claim is subject to your verification or your business policy. If you accept the claim as valid, you may release the item to the customer upon his/her visit to your office. Should you trust the claimant and release the item under your custody upon claiming the ownership? It would be easier for you to make a such decision if you know that the claimant can produce some detail or distinctive feature of the item, or associated information, e.g the lost location and date. Go to an item information page of an item you wish to release, and use the following instructions:
How do I upload our existing lost and found database to inspice? We can gladly help you out. Please contact us with your detailed requirements. How do I download inspice database? We can also help you out. Furthermore, we can provide an integration with your existing IT infrastructure so you can use our web as a part of your IT system. Please contact us with your detailed requirements. It is free and very simple. All you need to do is provide us brief information of your business like the name, address. Click here to get your account. When you sign up, we will create a business account that is specifically dedicated to the business. Are you a lost and found officer or publisher who wants to post many lost or found items on our web site? We welcome bulk postings. Our system can accept bulk posting either in text or XML. We can also customize for your needs. Please let us know your choice we can arrange a convenient bulk posting environment for you. support@inspice.com What if I have a question that is not answered here? Please contact us support@inspice.com. Inspice Lost and Found Manager Overview My Inventory section shows inventory list and let you view, update or delete item and has following features. Also allow you to add new item.
Lost Report section shows a list of lost items submitted by customers.
Misc section has two features.
My Account section has following features.
Routinely occurring traditional task in lost and found customer service is now automated and available on your business lost and found page. Such automated tasks include:
Let your customers know about the address of your business lost and found page and available service for them. See also: what is the address of my business lost and found page? for information about the address. Instant Look up for Walk-in Customers: When you want to serve walk-in customers who inquire about their lost items. You can do instant search on your inventory whether or not you have the customer's item. You can also take the lost report from your customers and file on our web site. Or simply guide them to your business lost and found page so they can quickly self serve by themselves. See How to use advanced search? for information about search. Glossarylocal page: represents a city or a business. Designed to serve lost and found item information in a city or a business. global page: a page that covers all the information in local pages, the inspice home page. Item information page: a page where information of an item is shown. You can directly go to an item information page by visiting a URL www.inspice.com/item####. IMPORTANT: Replace ### sign with the actual item number. Inspice Lost and Found Manager: a web based application that manages lost and found items and provides automated customer service over the Internet. my business lost and found page: a dedicated lost and found page for your customers. Your customers can visit the page for lost and found customer service. * * * Designated trademarks and brands are the property of their respective owners. Feedback- help us improve our service Revision Jan, 2004 © 2000-04 Inspice |