 |
Frequently Asked Questions
- Trace Software
- How does it work?
- Awards
- Testimonial
- Partners
- Resellers
- Quick Links
- Laptop Theft News
- Laptop Security Tips
FAQ
- How does it work?
- What if stolen laptop's hard drive is reformatted?
- Can anyone tell if Inspice Trace is protecting my computer?
- Can Inspice Trace locate a stolen laptop without the software?
- How will Trace affect my computer?
- What if my stolen computer is switched off?
- What if I have other questions that are not answered here?
- What is your return policy?
How does it work?
Inspice Trace, a hidden program residing in your computer or
device, determines the location of your computer (or device) and
sends the location information to your email address in
privacy-safe and fault-tolerant manner. This allows quick recovery
of your stolen or lost computer (or device).
Inspice Trace determines location of the computer or device by
analyzing network configuration information of the computer or for
the device. The network configuration information includes Internet
IP addresses and hostnames.
Inspice Trace uses unique privacy safe tracking technology, which
determines the location of the computer (or device) without using
any monitoring servers (or monitoring systems) and without using
any other tracking servers to protect your privacy. For more info,
see Privacy-safe tracking.
In addition, it lets you remotely destroy sensitive data in your stolen/lost computer (or device) to protect the data. The data destruction method complies with the US Department of Defense clearing and sanitizing standard to ensure that data is thoroughly and unrecoverably destroyed. This data protection feature is available only to Inspice Trace Enterprise edition.
What if stolen laptop's hard drive is formatted?
When Inspire Trace is properly installed, unauthorized individuals can neither uninstall the software nor reformat the hard drive. These actions require the original installation program and the authorization code. To view the install/uninstall instructions, run Setup and click Help.
Can anyone tell if Inspice Trace is protecting my computer?
Other people won't be able to tell whether Inspice Trace is running
on your computer unless you choose to tell them. There are no
icons, files, directories, sounds, or anything else that would be
visible on your computer.
Can Inspice Trace locate a stolen laptop without the software?
No. Inspice Trace must be installed in a laptop in order to locate the laptop.
How will Trace affect my computer?
Inspice Trace won't affect your computer. You won't notice any difference after installing the tiny program. Your computer will run just as it had prior to the installation. However, in terms of protection, you will have the peace of mind of knowing that your computer is fully protected by Trace's laptop location tracking and remote data destruction features.
What if my stolen computer is switched off?
As soon as the laptop is on, tracing will resume.
What if I have other questions that are not answered here?
If you have questions that haven't been answered on this website,
please contact the friendly and knowledgeable customer service
representatives at Inspice Support via support@inspice.com. Here is
a checklist of things to do before contacting Inspice:
-
Make sure that your email account is in a good working condition.
If you have email problems, such as email blocking by your service
provider or an email account that is over quota, you may never see
the reply from Inspice support.
-
Verify that your return email address is correct. Without a
correct email address, we cannot reply to your inquiry.
- Clearly articulate the precise problem or error message. Help us understand the problem you're facing, so that we can help you as quickly and effectively as possible. If you do not hear from us within one or two business days, your email account has one or more of the previously mentioned problems. In this situation, please contact us again from another email address through which you will be able to receive our reply.
What is your return policy?
We offer a 30 day money back guarantee on all our software products if you are dissatisfied for any reason.
How does Trace remotely destroy confidential data?
When you authorize remote data destruction by pressing the delete
button on the Inspice website, a remote program sends a delete
command via the Internet to the Inspice Trace program residing in
your stolen or lost computer. The program will securely and
irrevocably destroy the data in the stolen or lost computer. This
will protect your sensitive data from any potential unauthorized
access.
Note:Trace's data erase service is available at the Secure
Data Erase page on the Inspice website. The delete button won't be
visible unless your computer has been reported as being lost or
stolen.
What data will be destroyed?
The Trace remote data destruction feature uses a secure technology
to destroy all files and subfolders under the computer's My
Documents and Settings folders. The remote data destruction is
fully compliant with the US Department of Defense clearing and
sanitizing standard DOD 5220.22-M. These folders contain all user
data, which includes but is not limited to data files, cookies,
Internet history, logon information, cache, emails, and other user
data. Once the data is destroyed, it is not recoverable. The
operating system, system files and programs will not be destroyed.
Trace's laptop location tracking capability won't be affected by
the remote data destruction and emails with the laptop's precise
location will continue to be sent to the owner's registered email
address.
When a Trace remote data destruction command is executed on a USB
flash drive, all of the files on the removable drive are destroyed.
Troubleshooting
How long does it take for trace information to be sent to me?
The time needed for Trace to send information to you varies, but is
usually within 48 hours. It is possible the Trace information could
take longer.
Glossary
IP Address: a unique numeric address of a device connected to the Internet. An IP address is also called an external IP address (or public IP address) and is routable. Some addresses are reserved for internal use only in local area networks. For example, from 192.168.0.0 to 192.168.255.255 are reserved for internal use only (in IP version 4). These addresses are called internal IP addresses (or private IP addresses) and are non-routable. Usually the term "IP address" refers to an external IP address unless specifically stated otherwise. The IP address and the tracking time can be used to identify a street address and thereby locate your missing computer.
