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Support
What if I have other questions that are not answered here?
Enterprise Edition
Troubleshooting
How long does it take for trace information to show?
Inspice User ID and password
For Inspice user ID and password related questions, please visit this page.
You do not need Inspice user ID and password for using Inspice Trace. However you are using Inspice Trace enteprise edition, you may need them in a particular situation. Please consult the product manual for more info.
What if I have other questions that are not answered here?
Please contact Inspice Support via support@inspice.com. Here is a checklist before contacting Inspice:
1) Your email account is in a good working condition. - you may never see a reply from Inspice support due to email problems, for example, email blocking by your service provider or your email account over quota.
2) Your return email address is correct. - without a correct email address, we can not reply you.
3) What is a precise problem or error message. -help us understand your problem, so that we can help you quickly.
If you do not hear from us within 1 or 2 business days. It means that there is one or more mentioned problems with your email. Hence, please contact us with your different email address, through which you can actually receive an email from us.
Enterprise Edition
What data will be destroyed?
All files and sub folders under My Documents and Settings folder will be destroyed by using a secure technology, which complies the US Department of Defense clearing and sanitizing standard DOD 5220.22-M. The folder contains all user data, which is not limited to user's data files but also cookies, Internet history, logon information, cache, emails and other user data. Once data is destroyed, it is not recoverable. But operating system, system files and programs and will not be destroyed. Tracking won't be affected by the data erase.
For a USB flash drive, the entire files in the removable drive will be destroyed.
Troubleshooting
How long does it take for trace information to show?
It usually takes up to 48 hours. However it may even take longer. In fact, it is difficult to predict it in terms of time frame.
Glossary
IP Address: a unique numeric address of a device attached to the Internet. An IP address is also called external IP address (or public IP address), which is routable. But some addresses are reserved for internal use only in local area networks. For example, from 192.168.0.0 to 192.168.255.255 are reserved for internal use only (in IP version 4). These addresses are called internal IP addresses (or private IP addresses), which are non-routable. Usually, an IP address means an external IP address unless specifically mentioned. IP address along with tracing time can be translated to a street address to locate your missing computer.
