Provide lost and found service on the web

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Provide lost and found service on the web for your customers. It helps your business increase productivity of your lost and found management and customer satisfaction while reducing the operational cost.  There is no risk, no hassle, no hardware, no software, no commitment, no fee needed. (one time sign up fee required.)
Benefits
Features
Top Questions
Getting Started Click here to get started.

Benefits

Reduce your workload and increase productivity

Inspice automates routinely occurring traditional tasks in lost and found customer service and management such as answering inquires from your customers, accepting lost reports, and managing the inventory. So you're freed from engaging in the repetitive and time-consuming traditional tasks. As a result, reduced workload and increased productivity.

Increase customer satisfaction

No busy signal, no waiting, and  no frustrated customers. Your customers are  instantly served 24 hours a day 7 days a week on our website. Not to mention, your customers no longer need to leave a message and wait for you to return their call or visit your office to fill out a lost item report form.

Reduce operational cost

Inspice provides comprehensive lost and found customer service and management solutions free. The solution does not only include the automated service that substitutes the repetitive traditional tasks, but also includes most IT (information technology) equipment needs in the service and management.

So you don't have to purchase any new software or hardware. Also no need to own or build and support an IT infrastructure for lost and found service and management. Not to mention, no need to perform the traditional routine tasks.

Manage effectively

You have complete control over your inventory and have access to the customer's lost item reports at your finger tips at any time from any location. This will eliminate need of paper work or ledger to maintain because our web site provides you excellent archives, to which you have secure access. The Inspice lost and found management system helps you to keep inventory of the unclaimed items down to a minimum by increasing the chances of promptly returning the items to the owners. Also easy disposal options (e.g. liquidation or donation, etc)  for unclaimed items after a certain period of time helps to even further reduce the inventory .

Inspice accounts are accessible through the Internet, multiple users can have simultaneous access to the same database at different locations. For example, a customer service manager can simultaneously share access to the database with his/her staffs from any location.

Access the latest technology

Without owning and maintaining your own system, you can simply get connected with Inspice website to have access to the latest technology of the Internet and computers. Inspice deploys advanced technology like .NET, Windows 2000 server, SQL server, XML, VoiceXML, DHTML, ASP, IIS, Compaq Servers, firewall, etc.

Features

Lost and Found Management

  • add new item, update, delete, release, disposal options.
  • search items by various criteria, e.g. date, item type, location, reward.
  • alert you via email if a match is found.
  • archive claiming and releasing records.
  • report on disposable items, which are ready for disposal.
  • flexible integration capability with other systems, e.g. your corporate information systems.
  • multiple number of staff can share the up-to-date database from any location, anytime.

Lost and Found Customer Service

  • Automatically answering lost inquiries over the Internet.
  • Automatically receiving lost report over the Internet.
  • automatically accepting claim on found items and schedule pickup time from your customers over the Internet.
  • Automatically send a message to customer if a match is found.
  • Instant database look up for customer support agents dealing with walk-in customers.
  • Other information service such as lost and found administration location, hours, policy, etc.

Top Questions

Why use inspice website for managing lost and found?

The web is uniquely suited for lost and found management in many ways because it

1) Reduces your workload and increases productivity by automating routinely occurring tasks- Inspice website automatically and instantly answers to your customer inquires and accepts lost reports over the web.

2) Reduce operational cost while improving the manageability and customer satisfaction because inspice provides most IT equipment needs and the automated service that substitutes the routinely occurring traditional tasks in lost and found customer service and management. So no need to own or build supporting IT infrastructure, also no need to perform repetitive and time-consuming traditional tasks for the service and management.

It also simultaneously offers the entire customer service staffs access to important lost and found database from any PC, anytime.  Inspice website does not require IT support, server storage, or a network, which means it can be implemented quickly, easily, and inexpensively.  Inspice website is always on, providing businesses with some of the most up-to-date information available.

The XML centricity of Inspice website allows easy and seamless integration with the other system and allows to import the existing database to inspice website.

Why use inspice website for lost and found customer service?

Inspice website automatically interacts with your customers to answer to their inquires and accept their lost reports. So your customers can instantly inquire about lost items and also report lost over the Internet. Your customers have access to the automated lost and found service anytime, anywhere. The web enables valuable automated lost and found service that is unavailable in traditional offline solution, e.g. lost and found management software. These features help companies deliver the high level of customer service now expected on the Internet.

It also let customer service agents instantly to look up lost and found database at their finger tips while supporting walk-in customers.

What is the lost and found management automation?

Automates most tasks in lost and found management such as reporting on the inventory and the service operation to monitor customer satisfaction and performance of the operation, e.g. disposable inventory items, returning rate, average returning time, etc.

What is the lost and found customer service automation?

Automates routinely occurring tasks in lost and found service such as  answering inquiries, receiving lost item reports, accepting claims, and sending a message to a customer when a match is found.

Why automate lost and found management?

  • Ease management tasks
  • Reduce human mistake
  • Increase productivity
  • Reduce management cost
  • Reduce workload

Why automate lost and found customer service?

  • Increase customer satisfaction
  • Reduce the customer service operational cost
  • Serve customers immediately

What businesses should use Inspice website?

Inspice website is a powerful business tool for any organizations that need to manage lost and found and respond to mass number of customers while wish to reduce the operational cost so that they can deliver excellent customer service and increase sales as well as profit.

Inspice website may be used by lost and found department, customer service department or security department of mass transit, airports, hotels, stadiums, law enforcement, malls, schools, parks, etc. 

Can I replace my lost and found management software with Inspice website?

Yes. Inspice website does not only come with such management capability but also numerous other features and benefits. You can also transfer all the existing data to Inspice website.

Lost and found management s/w VS Inspice
lost and found management s/w inspice
Management:
Multiple number of staffs access at the same time no yes
Management location flexibility no - fixed to PC where the software is installed yes - from any location with the Internet connection
Transfer data to XML no yes
Search yes yes
Update, delete, add new entry yes yes
Customer Service:
Accept lost report from customers no yes
Answer found item inquiries from customers no yes
Alert when a lost item is found no yes
Other automated customer service no yes
Others:
Software installation required yes no
Software upgrade required yes no
Purchase the software yes no - it's free
Data backup required yes no - inspice takes care.
Software limits computer selection yes no - any computers or devices that allow web access.

How does Inspice help businesses improve customer service?

  • Takes care of routinely occurring tasks such as customer inquiries, reports and claims by:
    automatically interact with customers on the web.
  • Let customer service agents instantly look up lost and found database at their finger tips while supporting walk-in customers.
  • Let you easily check inventory and their history and status, so you can measure customer satisfaction performance and direct them more effectively.

What does Inspice website do for my business?

Inspice website is designed to increase your lost and found manageability, its productivity, customer satisfaction while reducing the operational cost and workload. It helps you to manage lost and found effectively from any location, any time and automatically interacts with your customers to provide lost and found service over the Internet.

Inspice website not only automated the traditional customer service tasks but also automatically manages many managerial tasks for you. So you can stay focused on other important issues than time consuming and repetitively occurring tasks in lost and found management and customer service while the web site is working for you.

How much does inspice help to save?

If your business currently handles 500,000 calls (both inbound and outbound) annual regarding lost and found, you could save about $3 million per year. If your business only handles 1,000 calls annual regarding lost and found, your annual saving is about $6,000.

Please note that these figures do not include savings on the TCO (total cost of ownership) on your IT equipment. This means that there are even further savings. The TCO (total cost of ownership) of your lost and found management solution may vary between $5,000 and $20,000, unless you are using paper ledger. So you can further save somewhat up to $20,000.

Also note that the calls include receiving lost report from customers, answering lost or found inquiries, and calling back customer to inform a found note. The cost of handling each call by a customer service agent is estimated about $6. ( However, ComputerWorld Vol. 35 of 2001 estimates $12.) The saving is possible because inspice website automatically handles the customer service tasks. Also there is no software or hardware to buy, install, maintain or upgrade since inspice is an online service. This eliminates or dramatically lowers the TCO. The TCO reflects the total expense involved in purchasing, deploying, and maintaining an enterprise solution.

How do customers retrieve items?

Here is a likely scenario how a customer retrieves an item from your lost and found office.

  1. A customer reports a lost item on inspice.com/your biz (this web site is automatically created when signing up)
  2. An article was found in your property and turned in and you checks in on inspice website.
  3. The customer gets an email from inspice website when there is a match. (the customer also can look up for his/her item at any time.)
  4. The customer claims the item on the web site. (in the process, the customer will have a chance to read your lost and found policy)
  5. You receive an email when your customer makes a claim. (The email will include, preferred date/time for item pickup and additional information about the item from the customer.)
  6. The customer visits your office and retrieves the item unless you disprove. (or ship it to the customer)
  7. Receipt from the customer (owner of returned property) will automatically be retained and maintained for your record.

Getting Started

There is no risk, no hassle, no hardware, no software, no commitment, no fee needed. Feel free to take the following steps. Benefits start immediately.

  1. Sign Up.
  2. Log In
  3. Add found items.
  4. Let your customers know your business lost and found page.

Sign Up

Your business lost and found page will be created and business account will be set up upon your sign up. This service is free however there is one time non-refundable setup fee $79. Click here to sign up. (Sorry we're no longer accepting sign up until further notice.)

Log In

Click here to log in.

Add found items.

Under My Inventory Section, click on Add found item link. So now you can start managing the inventory.

This will also allow your customers to search for their lost items without calling or visiting your office. If you want the inventory list private, please let us know. We can make your inventory list confidential so that no one can see it but you.

Let your customers know your business lost and found page.

Routinely occurring tasks in lost and found customer service is now automated and available on your business lost and found page. So your customers now can get comprehensive and instant lost and found service from the page without having to call you or visiting your office.   Inspice website automatically interacts with your customers to answer their inquires, accept their lost reports, and more.

The address (URL) of the page would be something like www.inspice.com/yours. For more information, see what is the address for my business lost and found page?

Your custom page

Optionally, you can create a custom about page for your business lost and found. If you transmit the file, it will be placed on our server to show as an about page, which may include your policy and lost and found office location, etc. The page can include graphics and multimedia. If you don't have a policy for your lost and found service, click here for an example.

Be sure to tell us any questions, concerns or feedback.

We strive to listen and respond to our users. We take pride in delivering innovative and valuable services to you.

 

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